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Lower Columbia CAP proudly
adds
Community Voice Mail (CVM) to its long list of helpful services
to aid agencies that provide service to residents who may be
homeless, in a state of transition or
crisis, or perhaps are not in a position to afford their own
telephone. CVM service helps agencies keep in contact with their
hard-to-reach clients -- and their clients are better prepared to
keep in touch with prospective employers, housing, other social
service agencies, health care, schools, daycare, plus family or
friends. |
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Local social service
organizations, government offices, health clinics, faith based
organizations and others can partner with CAP to provide CVM to
their respective clients. As the local CVM host, CAP provides
on-site training and ongoing support to partner organizations,
including how to enroll clients into CVM. |
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Once clients are enrolled, the agency's case managers can
either call and leave messages for their CVM clients -- or they
may record messages to be heard at three different levels:
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- Individual - messages specific to an individual, such as
notices to complete some paperwork or for a job interview.
- Group - a single message to be shared with all of their
CVM clients, such as a holiday closure.
- Community - a message broadcast to all CVM users
enrolled at all CVM partner agencies, such as a notice about
an unscheduled distribution of food or clothing.
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If your organization would like to
offer Community Voice Mail to its clients, please contact the
CAP CVM Manager listed below. |
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Please note
that there is no open enrollment for CVM. Residents interested
in using CVM must contact an organization that is offering CVM
to its clients. |
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Mike Chapman
Program Manager - Volunteer Center for Cowlitz - Wahkiakum /CVM
306-425-3430 Ext 247
mikec@lowercolumbiacap.org |
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This
is information and support is for partner organizations that offer
CVM to their clients. |
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Current Partners Offering Community Voice Mail |
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- WorkSource (Cowlitz County)
- Cowlitz Indian Tribe Vocational Rehabilitation
- Peacehealth
- Wahkiakum County Health & Human Services
- Cowlitz Free Medical Clinic
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CVM
News |
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Lower Columbia CAP is
excited to announce 5 partner organizations will be providing
CVM to their clients by early December. First to partner was WorkSource, followed by the Cowlitz Indian Tribe VR and
Peacehealth. Wahkiakum County Health & Human Services and the
Cowlitz Free Medical Clinic. CAP officials express their appreciation to these
organizations for leading the way to provide CVM service to
their clients. Several other organizations are expressing
serious interest and may be activated before the end of the
year. |
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A recent article about CVM
in the Daily News has generated significant interest about the
program, and KLOG has highlighted CVM during its Just A Minute
program. The Daily News followed up its article by providing CVM
with a Thumbs-Up! in its weekly evaluation of key articles.
Additional media promotion is anticipated. |
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CVM Manager Mike Chapman is
scheduled to make a presentation to the Housing First! Coalition
during their December 17th meeting. An invitation has also been
extended to make a presentation during a future meeting of the
Vulnerable Adults Task Force. |
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The Cowlitz Department of
Emergency Management invited CAP to make a presentation during a
recent staff meeting. The meeting provided an opportunity to
review the important CVM Broadcast feature, which could be a
valuable tool to help inform residents about emergency
situations. The broadcast feature enables CAP to send important
messages to all CVM users, no matter where they enrolled for
the service. At some point in the near future as many as 200 or
more residents may be using Community Voice Mail. In the event
of an emergency, the DEM will be able to provide important
messages to these residents by simply contacting the CVM
Manager. |
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CVM
Feature Highlight: Email Notification |
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Statistics indicate that a
high percentage of resident who use CVM also maintain a personal
email account. The CVM Email Notification feature is helpful to
both client and organization since it will aid in informing
clients when they have a message. For example, when a caseworker
for an organization records a message for a CVM client, the CVM
system automatically sends a brief email to the client to inform
them they have a message(s) in their CVM. The CVM email message
does not include any private or confidential information - it
simply informs the client that they have a message. When
enrolling a client to use CVM, please ask if they use email and
if they would like receive an email notification when they have
CVM messages. If yes, simply enter the client's
email address in the appropriate section of the CVM Client
Intake/Outcome Form. |
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Custom CVM Promotional Material |
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We can create for your
organization custom posters, brochures or other materials to
help you promote CVM to your clients. Please contact the CVM
Manager at Lower Columbia CAP for more details. |
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Download CVM Forms |
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Partners may download CVM
documents from this page to support their program. Documents or
forms not listed must be ordered by contacting the CVM Manager. |
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