Health Care (Medicare)

SHIBA (Statewide Health Insurance Benefits Advisors)

Do you have questions about your Medicare health care options? Lower Columbia CAP’s trained SHIBA volunteers can help you understand and compare your options! Through informational presentations and one-on-one counseling, SHIBA advisors serve residents of Clark, Cowlitz, Lewis, Skamania, and Wahkiakum counties.

How Our Volunteer Advisors Can Help You
  • Assess Medicare health care coverage needs
  • Evaluate and compare health plans and programs
  • Provide enrollment help with Medicare
  • Speak with 1-800-Medicare or CMS on your behalf
  • Make referrals to other agencies and programs
  • File complaints to CMS (Medicare)
  • Collect and report possible fraud complaints
  • Sign up for government subsidy programs (Extra Help and Medicare Savings Program)
Who We Serve
  • Anyone in Medicare or eligible-to-enroll in Medicare
What is SHIBA?

The SHIBA (Statewide Health Insurance Benefits Advisors) program is a statewide network of trained volunteer advisors that offer free assistance to residents. Advisors help residents of all ages and backgrounds with questions about health insurance, health care access and prescription drug plans, and they can assist with problems or instances of  fraud.

SHIBA is a program of the Consumer Protection Division within the Washington State Office of the Insurance Commissioner (OIC). Lower Columbia CAP is the sponsor for SW Washington.

How To Get Help

Advisors are available to meet with residents either in-person or by telephone. Call to schedule a FREE appointment with an advisor:

  • 360.947.2479 (Clark/Skamania)
  • 360.425.3430 ext. 304 (Cowlitz/Lewis/Wahkiakum)
  • 800.562.6900 (Statewide)
Visit an Office Near You:

Clark & Skamania residents:

Cowlitz, Lewis, and Wahkiakum residents:




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